Overview

Higher education’s largest provider of managed technology services is looking for a remote Network Support Engineer. Your primary responsibility will be as a tier-3 support engineer in a fast paced operations environment with some occasional project engineering work. You’ll need a solid background in supporting large Campus/Enterprise networks, and have a customer service mindset. You’ll support a diverse base of customers, including non-technical users, and you’ll need to know when to speak geek and when not to. We believe there is tremendous opportunity for someone with the right skills and business acumen to excel within our company.

Daily Responsibilities:

-Resolve simple to complex network outages and service interruptions with little supervision

-Provide timely and accurate ticket updates to appropriate stake holders

-Provide end to end network documentation

-Follow MAC procedures and other department SOPs

-Liaison between engineering group and client staff – both technical and non-technical personnel

-Develop and apply testing and troubleshooting plans

-Manage and test ILEC/CLEC circuit cut-over and upgrades

-May require performing onsite surveys for both wired and wireless access

-Physical installation of core network components (racking and stacking), configure, turn-up and testing

Education and Certifications:

-Bachelor’s degree in engineering, IT, or related field

-CCNA Certification or better

-A Wireless Certification (CWNA/CWNP, Cisco, or Aruba)

Requirements

This is the experience you should walk in knowing how to do:

-Complete understanding of escalation, incident management and change management processes and procedures of the NOC.

-Experienced supporting large enterprise and campus LANs

-Experienced supporting large enterprise and campus Wi-Fi/WLANs

-Experienced supporting a BGP environment and other routing protocols (Static, EIGRP and OSPF)

-Experienced supporting Radius, DHCP, and DNS servers

-Experienced with Large Scale NAT or Carrier Grade NAT appliances and Load Balancers

-Strong customer facing skills and business etiquette

-Effective communication skills

-Ability to work independently and maintain fast paced milestones and deliverables

Interview process:

Round 1 – Video Interview

Round 2 – Technical Interview

Round 3 – Product Walk Through

Job selling points:

-An attractive salary

-Health insurance plan including Health Savings Account matching program

-Monthly stipend for cellular and data usage

-Engineering and Technical teams receive cash bonuses for obtaining certifications

-Maternity and Paternity leave

-Much More!