You will report to the Chief Operations Officer (COO) and own the operations of the remote patient monitoring (RPM) program, called the Hub. You will manage all aspects of the deployment of the RPM program to maximize clinical outcomes, and ensure collaboration and coordination across all stages of the program, from software development to workflow optimization, to executing the Clinical leadership’s vision. You will drive the processes for RPM distribution, from provider-based prescription of the RPM solution, to device and peripheral procurement, supply planning, to distribution and installation in patient homes.
Required Skills and Experience:
? Bachelor’s degree or MA/ CPT1
? Healthcare related certifications or prior training preferred
? Experience in a HIPAA compliant environment preferred
? Experience with Microsoft Excel or Google Sheets, Microsoft Word or
Google Docs, Gmail, and Google Drive
What you need to know:
? Previous experience in healthcare and a remote patient monitoring service
? Eagerness to take ownership and make an immediate, real impact on
thousands of patient lives.
? Experience with remote patient monitoring and vital signs; liaising with p.
patients and caregivers; and liaising with providers.
? Very comfortable with technology and using web-based tools to
? Excellent verbal and written communication skills.
? Must be comfortable working in an incredibly fast-paced environment.
? Strong work ethic and commitment to ensuring that patients who
providers identify as requiring the Hub have the device installed in their
homes in a timely manner.
? Manage the process of incoming installation requests from providers and
assignments to Heal Hub Coordinators, as well as collaborating with the
scheduling team, to schedule installations in the patient’s home
? Manage relationship with outsourced device/peripheral distribution vendor
to ship and install Hub in patient homes
? Manage the process of ensuring the Hub devices are paired and tied to the
? Ability to manage a complex schedule across dozens of providers to ensure
the Hub is consistently installed in hundreds of patient homes.
? Manage processes to check the schedule for delivery/shipping, check the
system and follow up with providers to ensure the installations are carried
? Manage processes for uninstallation requests and schedule providers to
? Ability to train new providers on the Hub program by working closely with
our Medical Director and Training team.
? Coordinating with Patient Support teams to ensure they effectively field
and respond to in-bound support enquiries relating to the Hub from
patients or caregivers.
? Ability to go out on house calls regularly with providers and shadow the
installation process to train patients on how to use the Heal Hub devices.
? Proactively update and monitor inventory of devices, and submit purchase
orders to replenish stock well in-advance to ensure there are always
enough devices to fulfill our installation schedule and targets.
? Act as the primary point of contact for providers in the field and provide
trouble-shooting support in an extremely professional and responsive
? Relay technical issues to our technology team and track issues until they’re
? Provide reports about the rate of installations on a regular basis and work
with the Medical Director to project growth.
? Independent thinker who is capable of identifying challenges and proposes
solutions to the Medical Director proactively.