Overview

Service Excellence Requirements Treat everyone as a guest: *Utilizes AIDET to make a positive first impression. *Demonstrates effective service recovery skills. *Demonstrates enhanced listening skills. *Meets Service Excellence goals from Personal Action Plan for Standard 1 if applicable. Demonstrate Professionalism and Excellence in the things I do: *Takes ownership/accountability for role in Service Excellence. *Accepts role as a leader and serves as a positive role model. *Focuses on solutions for problems, not causes. *Meets Service Excellence goals from Personal Action Plan for Standard 2 if applicable.” Practice Teamwork: *Participates in decision making and process improvement. *Effectively communicates verbally and non-verbally. *Demonstrates awareness and understanding of HCAHPS and own role in driving HCAHPS scores. *Meets Service Excellence goals from Personal Action Plan for Standard 3 if applicable.”
Schedule Notes:1 Critical care Float Pool day shift

1 Critical care float pool night shift

Skills: 1-2 years of acute care experience – Required BSN – Highly desired Current ACLS certification – Required Current BLS Certification – Required Current PALS Certification (pediatric patients) OR current NRP Certification (Neonatal patients). – Required Current RN license in the Sate of Nevada – Required Graduate of an accredited school of Nursing and completion of a Specialty course / or equivalent – Required

Education: ASN or BSN