Summary Clinical Systems analyst is primarily responsible for educating and supporting end users across various markets on the company’s core clinical systems. Expectations and Responsibilities • Assist in the configuration and initial build of eClinicalWorks • Perform system configuration in support of enterprise standards and assist in effort in defining requirements for system reporting needs • Collaborate with Information Technology team to set up and test integrations and interfaces connected to EMR • Provide onsite training and go-live support to providers and staff • Assist and act as core clinical applications subject matter expert for market end users • Deliver support via ServiceNow ticketing platform to resolve incidents or fulfill requests from market end users • Develop training documentation for core clinical applications • Participate in core clinical systems upgrades and new functionality deployments which includes but is not limited to build, testing, devising workflows, and developing documentation • Collaborate with team members and vendors to provide a resolution for requests and issues from market end users • Extensive travel by land and/or air (post covid) Experience and Requirements MUST HAVE o Knowledge of implementing quality programs (MIPS, HEDIS, HCC, ACO, etc within eCW) o Worked with Enterprise Directory model in eClinicalWorks • Required o 3 years of experience participating and/or leading large-scale implementations of eClinicalWorks (including but not limited to EMR build, testing, developing documentation, in person training, go-live support, optimizations) for providers and staff (front office and clinical) o Experience managing eClinicalWorks requests and issues from end users by resolving them on your own or by working with eCW support